IT Support / System Administrator

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Job Description

Company Overview

WebGuruz Technologies Pvt. Ltd., Mohali

Webguruz represents the pinnacle of innovation in both Digital Marketing and Software Development services. For the past 17 years, we have maintained an unparalleled record of delivering high-end solutions and ensuring exceptional client satisfaction.

Our vision is to offer robust, cutting-edge solutions that empower businesses to achieve their goals with remarkable efficiency. At Webguruz, we pride ourselves on fostering a work culture that values excellence, collaboration, and continuous learning.

Joining our team means immersing yourself in a dynamic environment where you will have the opportunity to work with the latest technologies and gain invaluable experiences.
We are committed to not only advancing your professional skills but also contributing to your personal growth in the everevolving tech landscape.

Experience the synergy of innovation and expertise at Webguruz, where your career aspirations align with our mission of driving success through state-of-the-art solutions.

Job Summary

We are seeking a dependable and proactive IT Support Engineer / IT Administrator to manage and support the organization’s complete IT infrastructure. The role requires hands-on responsibility for end-to-end IT operations, including systems, networks, servers, cloud platforms, and office IT assets. The candidate will act as the single point of contact for all IT-related support and administration.

Job illustration

Skills & Experience:

Key Responsibilities

IT Support & User Assistance:

  • Provide first-level and second-level IT support to internal users
  • Troubleshoot operating system issues on Windows, Linux, and macOS
  • Handle daily IT support requests, incidents, and escalations
  • Document technical issues, resolutions, and Standard Operating Procedures (SOPs)

IT Infrastructure & Hardware Management:

  • Install, configure, and maintain desktops, laptops, printers, and IT peripherals
  • Perform hardware upgrades, system assembly, and new system installations
  • Maintain accurate inventory of IT assets, licenses, and documentation
  • Coordinate with vendors for hardware repairs, replacements, and escalations

Network & Connectivity Management:

  • Troubleshoot LAN, WAN, and Wi-Fi connectivity issues
  • Configure and maintain routers, switches, and access points
  • Ensure uninterrupted internet connectivity across the office
  • Manage DNS configuration and domain management

Server, Hosting & Cloud Operations:

  • Monitor VPS servers and cloud resources for uptime, disk usage, and performance
  • Hands-on experience with VPS server management using cPanel and WHM
  • Practical knowledge of Apache-based hosting environments
  • Manage and support applications/websites built on WordPress, Node.js, and Laravel
  • Support cloud operations across VPS, AWS, and Azure environments
  • Assist with system backups and basic disaster recovery tasks

Email & Workspace Administration:

  • Manage and support Microsoft 365 and Google Workspace accounts
  • Handle user onboarding, access permissions, email setup, and security controls

Security, Surveillance & Power Management:

  • Monitor and maintain CCTV systems, ensuring proper functioning and recording
  • Follow basic IT security practices and access control policies
  • Monitor power supply, UPS, inverters, and backup systems
  • Coordinate with electricians and vendors during power or infrastructure issues

New Joinee IT Setup:

  • Provide end-to-end IT onboarding support for new employees
  • System allocation, OS/software installation, email setup, and access configuration

Client & External Coordination:

  • Occasionally interact with clients or external stakeholders for IT-related support
  • Communicate clearly and professionally during issue resolution

Required Skills & Qualifications:

  • Minimum 2+ years of experience in IT Support / IT Administration
  • Strong knowledge of Linux system administration
  • Hands-on experience with VPS servers (cPanel & WHM)
  • Good understanding of networking, DNS, Wi-Fi, and hardware troubleshooting
  • Experience supporting WordPress, Node.js, and Laravel environments
  • Working knowledge of AWS and Azure cloud platforms
  • Experience with CCTV systems, power backups, and office IT infrastructure
  • Good verbal and written communication skills
  • Ability to work independently as a single-person IT support team
  • Strong problem-solving and time-management skills

Preferred Skills:

  • Experience working in an IT / Software company environment
  • Vendor and ISP management experience
  • Basic understanding of IT security and compliance practices

Why Join Us:

  • Ownership of a high-responsibility and impactful role
  • Exposure to complete IT infrastructure, cloud platforms, and hosting environments
  • Stable work environment with clearly defined responsibilities
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Team Review

What our team says
about us

A business that lacks ethics is short-lived, and one thing that we stand by is the business ethics that we follow ardently. Of course, we are here to make money, but more than that. One

I joined this company 1 Year ago and found it really professional and friendly. Everyone is very helpful and supportive, and knowledgeable and they resolve all the queries and questions. This company has plenty of projects to work on as they have clients all over the world

Kanik
- Kanik

Working with Webguruz had been an incredible experience for me. It was one of the best decision I made. This company was working on a large project for me, and they delivered on time. They provided excellent service and assistance. I'd want to work with Webguruz Technologies again.

manish
- Manish Khullar

"One thing I love about this company is we don't shy away from feedback. We tell people what they need to know to be the best version of themselves and I really appreciate that." Very good work culture

kalim
- Mohammad Kalimullah

I have been working with Webguruz for over 6 months now and throughout this period, I have only grown professionally. There's so much to work on and learn from the seniors. Every day is a new day exposing you to the wealth of knowledge and skills you can acquire while working on real-world projects. Very much satisfied with what this organization has to offer to its employees. Can't ask for more.

mohit
- Mohit Bhatt

Webguruz Technologies a company that allows you to grow and enhance your skills. The office environment is extremely comfortable. Seniors here are always ready to help. I am learning alot and feeling fulfilled with skills.

puneet
- Puneet Sharma

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